Shoutcast Hosting Refund Policy
1. Introduction
This Refund Policy explains how refunds are handled for all purchases made through Shoutcast Hosting. As an Ireland‑based business, Shoutcast Hosting complies fully with the Consumer Rights Act 2022, which outlines your rights when purchasing digital content and online services within Ireland and the EU.
All products and services provided by Shoutcast Hosting are digital in nature, delivered as online services or account‑based systems. By purchasing from Shoutcast Hosting, you agree to the terms set out in this policy.
2. Nature of Our Products
Shoutcast Hosting exclusively supplies digital services, including but not limited to:
- Shoutcast Streaming Servers
- WordPress Web Hosting (Bronze, Silver & Gold Plans)
- Radio Widgets
- Radio Player Embeds
- Additional digital tools and radio‑related services
These services are delivered digitally and are typically activated within 24 hours of purchase.
3. Your Rights Under the Consumer Rights Act 2022
Under the Consumer Rights Act 2022, all digital content and digital services must be:
- Of satisfactory quality
- Fit for purpose
- As described at the point of sale
If any digital product or service fails to meet these standards, you are legally entitled to a repair, replacement, or refund depending on the circumstances.
In addition to your statutory rights, Shoutcast Hosting offers a 14‑day refund period from the date of activation for all digital services. This means you may request a full refund within 14 days, even if the service has already been accessed or used.
4. How to Request a Refund
To request a refund, you must contact us directly via email at support@shoutcasthosting.ie .
Please include:
- Your full name
- Your order number
- The product or service you wish to refund
- A brief explanation (optional but helpful)
Once your request is received, our team will review it and process your refund in accordance with this policy and the Consumer Rights Act 2022.
5. Refund Processing Time
Once your refund request has been approved, Shoutcast Hosting will process the refund within 7 to 14 working days. Processing times may vary depending on your payment provider. You will receive confirmation once your refund has been issued.
6. Exclusions
Refunds may not be granted if:
- The request is submitted after the 14‑day refund period
- The service has been used in a fraudulent or abusive manner
- The request relates to a renewal or recurring subscription payment (see Section 7)
7. Subscription Services
For subscription‑based services:
- You may request a refund within the first 14 days of your initial subscription payment
- Renewals or recurring subscription payments are not eligible for refunds unless required by law
- You may cancel future renewals at any time by emailing support@shoutcasthosting.ie
8. Contact Information
All refund requests and cancellation requests must be sent to support@shoutcasthosting.ie .
General enquiries may also be sent to this address, and a member of our team will be happy to assist you.
